This page gives more detail on the "Data retention" section of our Privacy Policy. The periods below describe our current practice and may change; when they do, we update this page.
While you use the Services
We keep your account and your Library Content for as long as your account is active.
When your access ends
Your access to the Services ends if your free trial finishes without you choosing a plan, if your subscription is cancelled or ends, or if a failed payment ends your subscription. When that happens:
- We keep your Library Content (the items in your library and their preview images) for a retention period, currently 12 months.
- We email your account address 30 days and again 7 days before your Library Content is deleted.
- If you subscribe again before then, nothing is deleted and the retention period stops.
- At the end of the retention period, your Library Content and the preview images you uploaded are permanently deleted.
- Your account itself (your sign-in, profile, and billing history) is kept so that you can still sign in, until you delete it.
When you delete your account
You can delete your account at any time from your account settings in the Services. Deletion takes effect immediately. You can also ask us to delete your account by emailing support@swiftcell.io; we will verify your identity and complete the deletion within 30 days.
Deleting your account removes your account and profile, your Library Content, the files you uploaded (such as preview images, your profile photo, and attachments you sent us), your support correspondence, and any waitlist or newsletter sign-up. We also ask our analytics and email providers to delete the information they hold about you.
What we may keep after deletion
- Payment and invoice records are kept by us and our payment provider for as long as tax and accounting laws require (in Australia, at least five years; in the United States, as the applicable law requires).
- Backups of our database are short-lived and overwritten within 7 days, so deleted information can remain in a backup until it is overwritten.
- Error reports expire within 90 days.
- Analytics recordings of how pages are used are kept for up to 30 days.
- Information we must keep to comply with the law, resolve disputes, or enforce our agreements.
Other information
| Information | How long we keep it |
|---|---|
| Waitlist and newsletter sign-ups | Until you unsubscribe and ask us to delete it, or delete your account |
| Support requests and feedback | For as long as your account is active, or as needed to respond and keep records of our response |
| Analytics information | For as long as needed for the purposes described in our Privacy Policy, then deleted or de-identified |
If you have a question about how long we keep something, email us at support@swiftcell.io.